Wednesday, September 24, 2025

NCDRC directs Maruti Suzuki to pay buyer Rs 1 lakh for deceptive gasoline effectivity claims

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NEW DELHI: The Nationwide Shopper Disputes Redressal Fee (NCDRC) has directed Maruti Suzuki India Ltd to pay Rs 1 lakh in compensation to a buyer for offering deceptive details about the gasoline effectivity of his bought automobile.

The NCDRC, led by Dr Inder Jit Singh, declared the automobile producer’s commercial from October 20, 2004, as deceptive, saying that issuance of such commercial quantities to “unfair commerce apply” on the a part of the producer and supplier.

Rajiv Sharma, who bought the automobile in 2004 based mostly on guarantees of a gasoline financial system starting from 16-18 km per litre, filed a criticism when he found the precise mileage to be considerably decrease at 10.2 kilometers per litre.

Looking for redress, he initially approached the District Shopper Disputes Redressal Discussion board, which partially granted his request, awarding him Rs 1 lakh in compensation.

Regardless of Maruti Suzuki’s enchantment to the State Fee, the choice remained in Sharma’s favour. The case proceeded to the NCDRC, the place Dr Singh upheld the earlier rulings, concluding that the marketed mileage claims had been deceptive and violated client rights.

Furthermore, DD Motors, the dealership concerned, failed to seem in courtroom, resulting in the case continuing in opposition to them ex parte. Now, Maruti Suzuki has been ordered to pay Rs 1 lakh to Sharma, because the fee reaffirmed the importance of clear and correct info within the automotive trade.

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